Frequently Asked Questions
Everything you need to know about Noona HQ. Can't find the answer you're looking for? Reach out to our support team.
What is Noona HQ?
Noona HQ is an all-in-one business management platform designed for service professionals. It combines appointment scheduling, online bookings, point of sale, client management, and marketing tools into a single, easy-to-use system.
Who is Noona HQ for?
Noona HQ is built for any service-based business — hair salons, barbershops, beauty studios, clinics, physiotherapists, chiropractors, consultants, and more. If you take appointments, Noona HQ is for you.
Is Noona HQ available in my country?
Noona HQ is available worldwide. Our platform supports multiple languages and currencies, and our payment integrations work in most major markets.
Do I need to install anything?
Noona HQ works in any modern web browser — no installation required. We also offer native iOS and Android apps for managing your business on the go.
Is there a free trial?
Yes! Every new account gets a 14-day free trial with full Premium access — no credit card required. At the end of the trial, you pick the plan that fits your needs.
How do online bookings work?
You get a personalized booking profile where clients can see your services, availability, and book appointments 24/7. Share the link on social media, your website, or anywhere else.
Can I embed bookings on my website?
On the Professional and Premium plans, you get a booking widget that embeds directly into your existing website, allowing clients to book without leaving your site.
Can clients cancel or reschedule themselves?
Yes, you can allow clients to cancel or move their appointments through the booking profile. You control the cancellation policy and time limits.
Do clients need an account to book?
No. Clients can book without creating an account. However, if they download the Noona app, they get a better experience with booking history, reminders, and easy rebooking.
What payment methods does Noona HQ support?
Noona HQ integrates with major payment terminal providers. You can also accept online prepayments, send payment links, and sell gift cards — all from within the platform.
Does Noona HQ take a commission on my sales?
Never. Unlike other platforms, Noona HQ does not take a cut of your revenue. You keep 100% of every dollar you earn.
Can I require prepayment for bookings?
Yes. You can require full or partial prepayment when clients book online, reducing no-shows and securing your revenue upfront.
How do gift cards work?
You can create and sell flexible gift cards through Noona HQ. Clients can purchase them online or in-store, and redeem them at checkout.
How do I add team members?
Go to Settings → Team in your Noona HQ dashboard. You can add unlimited team members on any plan — additional users are billed per user per month.
Can I upgrade or downgrade my plan?
Absolutely. You can switch between plans at any time from your account settings. Changes take effect immediately and billing is prorated.
Is there a contract or commitment?
No contracts, no commitments. All plans are billed monthly and you can cancel at any time.
How do I contact support?
You can reach our support team through the in-app chat, by email at hq@noona.is, or by phone. We're here to help 24/7.
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Pick the path that suits you best.