What the FAQ?

What devices do I need to have to use Noona?

Noona HQ works on all devices, anywhere and anytime. Some people prefer a computer because it's easier to write on them. Others want a tablet so it can be easily moved within the living room. Others use the calendar only on their phones. It's your choice.

Does Noona really cost nothing?

It really really does - unless you want to power up!

How do I get started?

Just click here to create your account. No credit card required, no fuzz, no mess - just gravy.

Is Noona’s customer support really 24/7?

Almost. As long as there is someone awake that works for Noona, then yes!

When are reminders sent to my customers?

The reminders are delivered at around 12:00 the day before the appointment. We wanted the reminder to be delivered close enough to the appointment to minimize no-shows, but long enough before to give your customer plenty of time to cancel and you plenty of time to react to that cancellation. We think the timing is just right.

Can I try an upgrade before deciding to subscribe to it?

Of course! As soon as you create a Noona account (which you can do here), you’ll be able to try Appointments Pro for 14 days and the POS for 30 days free of charge.

What happens when the trial period ends?

All features under Appointments Pro become inaccessible. If you want to access them again, you can confirm your subscription. But you don't have to rush, we won't delete anything from your trial period with Appointments Pro so if you decide later on to implement Appointments Pro, your work won't be lost.

What happens if I want to cancel my paid subscription?

Then you simply click a button that says “cancel subscription”. There’s no lock-in, no extra fees, or any of that crap - you can cancel anytime you want and you won’t get charged a dime more than you bargained for.

From there, you can simply continue on using the free version of Noona HQ

How do online bookings work?

With online bookings you get a link to your own online profile that you can share with anyone, and of course you’ll feature on the Noona app. Inside your profile, or in the Noona app, is where your customer books his appointment with you.

It goes like this: the customer first selects a service that she wants to get, the staff member she wants to be with and finally a time that works - both for you and her. You decide what service and staff member are available online, of course, and the time the customer can select are of course only those that are truly available.

When the customer makes the booking one of two things happen:
1. You get a notification that prompts you to accept or deny the booking, giving you the final say in the matter
2. You get a notification that let’s you know a customer booked with you.

You decide which route works for you.

What happens after I accept or deny a request?

When you accept an online request for an appointment, a message is sent to you customer that lets her know you're excited about his arrival. If you deny, we let her know that you won't be able to make it and encourage her to pick another time.

What information does my client have to provide to book online with me?

It is mandatory for whoever books online to provide her name and phone number upon booking. Other than that, you decide! You decide if you want your client to leave her email or social security number. If there is any other information you need, you can create a question she has to answer. For example, you could ask how long her hair is if she is trying to book an appointment for coloring.

It’s totally up to you.

Can I decide which staff member and which service is available for Online Bookings?

Of course. Whoever doesn't want to be available through Online Bookings doesn't have to be. And as for the services, it is also totally up to you which of those your client can book online.

Get started today, no credit card required

Everyone can use the core part of our product completely for free… forever. We do have some nice power-ups as well but they are absolutely optional.