Terms of use

TERMS OF USE

The following terms constitute a binding agreement between Noona Labs ehf., company number 450310-0690, Skipholt 11-13, 105 Reykjavík (“Noona Labs”) and its Customers. The terms apply to all transactions between Noona Labs and its Customers and all Users of Noona Labs' systems. 

Noona Labs is an Icelandic booking system, which enables Users to keep track of their appointments, customer visit history and other matters related to the daily operations of service companies. 

We at Noona Labs reserve the right to make all changes to these Terms which we deem necessary in order to improve the quality of the service we provide. Any significant changes to these Terms will be notified to our Customers in a timely manner. 

  1. Definitions

We: The words "we," "us," or "our" in these terms refer to Noona Labs ehf. 

Customer: The company, or the individual, paying for Noona Labs' Services.

User: A party who has access to Noona Labs' Services, e.g. Customer’s employees and owners. 

Services: All services, information, tools or functionality which Noona Labs provides to its Customers, directly or indirectly.

  1. Acceptance of Terms of Use 

When a business relationship between Noona Labs and our Customers is established, we assume that you, as a User or Customer, have read and accepted these Terms. As a result, by using Noona Labs' Services, in whole or in part, you are considered to have agreed to these Terms of Use.

  1. Scope 

These Terms cover all transactions between Noona Labs and our Customers regarding the license of the products and Services we offer. Unless otherwise explicitly agreed in writing, these Terms are non-negotiable and apply to all matters set forth herein.

  1. Intellectual Property 

When licensing a software created by Noona Labs, Noona Labs is considered to be the owner and exclusive right holder of copyright and all other intellectual property rights, including but not limited to trademark rights, design rights, patent rights and trade secrets, related to Noona Labs' software. The same applies to all new creations that Noona Labs may add to the software or service during the business relationship. 

Everything on Noona Labs' website and all software behind it, including layout design, photographs, text, graphics, and the like, are protected by copyright and trademark laws.

The content of hq.noona.app is the exclusive property of Noona Labs and will solely be used with our permission. Users and Customers of Noona Labs may only download, copy, or print information and content from Noona.is for their personal use and for non-financial purposes, all in accordance with the Icelandic Copyright Act. 

Any possible distribution, republishing, copying or electronic copying of the contents of hq.noona.app or the software, in part or in full, is prohibited except with the written consent of Noona Labs.

  1. Data Protection

To be able to provide our Services to Customers, we need to process specific personal data. The processing activities which we carry out on behalf of our Customers are subject to Privacy Terms which are considered an integral part of these Terms of Use and can be accessed here.

As regards the processing of the personal data of our Customers and their representatives, reference is made to our Privacy Policy which includes information on what data is processed, for what purpose and what rights individuals enjoy based on the Icelandic Data Protection Act. The policy can be accessed here.

  1. Access to Noona Labs 

To use Noona Labs' Services, the User creates a username (the username is always the same as the User's e-mail address) and password. The above information, together with other comparable information that Users of Noona Labs may provide us with, is considered the User’s "access information."

Users are solely responsible for ensuring the secrecy of their passwords. Noona Labs' employees have no access to Users' passwords and cannot provide information regarding them if such information gets lost. Users may provide third parties with information regarding their access information for accounting or bookkeeping purposes at their own risk.

If you have a reason to believe that your access information has been obtained by a third party, please contact Noona Labs' staff as soon as possible. Under such circumstances, we advise that you change your password immediately, which can be done under “settings”.

Users’ access to Noona Labs' Services may be lost for various reasons and Noona Labs is not liable for any direct or indirect damages that the User may suffer as a result. 

  1. Noona Labs' Services 

Noona Labs is a booking system provided on a subscription basis. Users pay a monthly fee in accordance with the price list, unless otherwise agreed in writing. Users pay an additional fee for each text message sent through the Services of Noona Labs and other partner services. The cost of that service is based on the price list or other written agreement between the parties. In addition, Noona Labs offers other service items, such as an online booking portal and custom reminders, which Customers/Users pay for in accordance with the price list.

Users do not pay a monthly fee for the first 14 days of using the system, unless otherwise agreed in writing. This is referred to as a trial period, after which the monthly subscription begins. The monthly fee is always charged in advance.

Customers can choose between credit card sales and account sales.

Credit Card Sales 

The Customer connects a valid credit card to his/her account. Noona Labs uses Borgun hf.’s credit card services to check if the card is valid and subsequently charges the Customer's card.

At the end of each month, after the trial period has passed, the total amount for the next month's subscription and for the previous month's text messages charge will be charged to the card in question. 

If the card cannot be charged, we will try charging the card every four days until the debt is paid. If a debt is still not paid after three attempts, we reserve the right to block the access of the Customer and all of his Users to the system. Before taking such actions, every effort will be made to contact the Customer in question.

Account Sales 

Customers can also choose account sales. The Customer then simply registers the ID number and information regarding the legal entity that intends to pay for Noona Labs' Services.

At the end of each month, after the trial period has passed, a claim is issued to the Customer via online banking. The due date is the 1st of each month and the final due date is the 20th of each month. The invoice for the claim is sent to the Customer's e-mail address or another e-mail address provided by the Customer.

If the claim is not paid 14 days after the final due date, we reserve the right to block the access of the Customer and all the Users he pays for to the system, until payment is received.

  1. Subscription Cancellation 

You can unsubscribe from Noona Labs at any time by visiting hq.noona.app/settings. Previous payments, including the first payment upon confirmation of subscription, will not be refunded.

  1. Noona Labs' Fee

The fee charged by Noona Labs for its Services is in accordance with the applicable price list at any given time. We guarantee that the correct price list is accessible on our website. Noona Labs' price list always applies, unless otherwise agreed in writing.

Further information on how Noona Labs' charges its fees can be found above in section 7, concerning Noona Labs' Services.

  1. Customer Announcements 

With the consent of Customers and Users, Noona Labs will provide information, via e-mail or announcement on the User’s account, regarding any new features that may be added to the ystem.

Noona Labs will, as far as possible, ensure that important announcements are received as soon as possible, but does in no way guarantee that they will be received by the person in question or that they will always contain the latest and / or correct information.

The Customer agrees that Noona Labs is not liable for announcements received late, or not at all, for errors in their content or any actions that the User, or a third party, makes or does not make based on the announcements.

  1. Limitation of Liability

In no event shall Noona Labs be liable for direct or indirect damages that may result from a malfunction in the company's or User's computer equipment and/or software, or from any other causes, that may lead to information being incorrect or to the Services being inaccessible by the Customer or/and User.

Furthermore, Noona Labs is not liable for any damage or inconvenience that may occur, either directly or indirectly, due to any potential malfunction in terminal equipment, the connection to the Internet, or the software necessary to connect to Noona Labs, such as Users' operating systems or computer systems, or for other reasons that may cause Noona Labs' software to be inaccessible.

Noona Labs accepts no liability for any damage or inconvenience that may occur, either directly or indirectly, due to the lack of knowledge, misunderstanding or misuse of the access by Users or third parties. Furthermore, Noona Labs is not liable for damages that can be traced to external events such as volcanic eruptions or acts of war.

Noona Labs is likewise not liable for legal costs due to legal actions, neither contractual nor non-contractual, even though Noona Labs may have been aware that a compensation claim existed.

  1. Restriction of Use 

Noona Labs has the authority to take all possible action which can be deemed necessary due to any infringement of these Terms. Noona Labs can therefore unilaterally block a User's access completely.

If any misuse of software or of other Noona Labs Services is detected, we reserve the right to block access entirely and indefinitely. In such cases, we reserve the right to delete Customer or Users data without prior consent.

  1. Venue 

Any disputes arising in connection with these Terms of Use shall be governed by Icelandic law and submitted to and dealt with by the district court of Reykjavík.

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